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Field Service Fall 2015 (past event)

September 30 - October 02, 2015

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Tom York

Chief Executive Officer
Essintial Enterprise Solutions

Joining Essintial from IBM after a 31-year career, Tom York is responsible for directing the profitable growth and strategic evolution of the company. His vast services experience spans delivery, sales, operations, and strategy in the professional services, maintenance, and technical support lines of business, providing valuable insight and perspective to running Essintial. In Tom’s last roles with IBM, he served as Vice President, Maintenance and Technical Support, Americas and Vice President, Global Strategy, Maintenance & Technical Support. Tom earned his degree from Eastern Kentucky University, School of Applied Engineering & Technology.

Check out the incredible speaker line-up to see who will be joining Tom.

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Initial Customer Contact & Remote Service

Wednesday, March 9th, 2016

12:15 Are You Ready For This: The Advent Of IoT, Mobility And Related Technology Advancements

Tom York has been a leader in IoT technology and is excited for its impact on the future of service. Join Tom to hear how the advent of the Internet of Things, mobility, and related technology advancements impact customer requirements and expectations and supporting field services models.