This Year's Event Will Be Focused On:

This year we’re taking you on a journey. Follow the customer journey as our agenda spans key points from inital contact to customer retention.

Key Sessions and Speakers Include:

• Preparing For The Customer Of Tomorrow
  Renee Cacchillo, Vice President Customer & Brand Strategy, Safelite Group
• Adding Customer Value Through A Preventative Maintenance Program
  Tim Davis, Director International Military Support, Moog Aircraft
• Transforming Maintenance To Improve Customer Service
  Dane Taival, Vice President Service & Contracting, Trane
• Raising The Internal Status Of Field Services To Improve Recognition
  Kurt Bradtmueller, Director & GM Parts, Heidelberg