Field Service Fall 2015 (past event)
September 30 - October 02, 2015
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Robert Horton
Director Southern Operations, US
ABB Inc.
Check out the incredible speaker line-up to see who will be joining Robert.
Download The Latest AgendaInitial Customer Contact & Remote Service
Wednesday, March 9th, 2016
10:50 Panel Discussion: Increasing Customer Satisfaction With Value-Added Services
It’s always better to have a customer who takes an active role in the maintenance of his equipment, but it’s not always easy to entice them to do so. Our panel of experts show how to increase the level of self-service through:
• Shifting customer support workload away from onsite service
• Accessing customer networks and defective machines remotely
• Increasing problem avoidance with service desk resolution and remote resolution
• Shifting customer support workload away from onsite service
• Accessing customer networks and defective machines remotely
• Increasing problem avoidance with service desk resolution and remote resolution