Field Service Fall 2015 (past event)
September 30 - October 02, 2015
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Renee Cacchillo
Group Senior Vice President, Customer, Brand and Technology
Safelite Group
Check out the incredible speaker line-up to see who will be joining Renee.
Download The Latest AgendaInitial Customer Contact & Remote Service
Wednesday, March 9th, 2016
09:10 Preparing For The Customer Of Tomorrow
Safelite AutoGlass has become synonymous with service thanks to its People Powered, Customer Driven approach. Using data analytics to listen better to customers, Safelite is forging new territory to implement new processes to make it easier for the customer. Key learnings in this exciting session from Renee Cacchillo include:
• Where Safelite is in its Customer Driven journey
• Insights into the road toward omni-channel contact
• When to move from data insight into action
• Why your people matter more than data
• Analyzing and measuring customer effort
• Where Safelite is in its Customer Driven journey
• Insights into the road toward omni-channel contact
• When to move from data insight into action
• Why your people matter more than data
• Analyzing and measuring customer effort