Renee Cacchillo, Group Senior Vice President, Customer, Brand and Technology at Safelite Group
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Renee Cacchillo


Group Senior Vice President, Customer, Brand and Technology
Safelite Group

Check out the incredible speaker line-up to see who will be joining Renee.

Download The Latest Agenda

Initial Customer Contact & Remote Service

Wednesday, March 9th, 2016


09:10 Preparing For The Customer Of Tomorrow

Safelite AutoGlass has become synonymous with service thanks to its People Powered, Customer Driven approach. Using data analytics to listen better to customers, Safelite is forging new territory to implement new processes to make it easier for the customer. Key learnings in this exciting session from Renee Cacchillo include:
• Where Safelite is in its Customer Driven journey
• Insights into the road toward omni-channel contact
• When to move from data insight into action
• Why your people matter more than data
• Analyzing and measuring customer effort