Beginning his career at an engineer, Mike has always enjoyed solving problems and putting order to chaos. On the North American team with Coresystems, Mike has been involved in field service technology solutions since 2004 and has enjoyed seeing the changes in that have occurred in many field service organizations in process and technology and has been fascinated by the rise of the field service technician from a necessary part of warranty and contract management to a true strategic asset. Along with understanding the objectives and challenges in transformation of each service operation he helps, Mike also enjoys getting to know the different businesses and fascinating professionals he speaks with every day.