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Field Service Fall 2015 (past event)

September 30 - October 02, 2015

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Melinda Keith

Sr.Director, Field Services Customer Satisfaction
DirecTV

As the senior director of customer satisfaction and business operations in Field Services, she strengthens the activities of 6,000 DIRECTV field technicians and 9,000 contract field personnel, serving over 20 million customers. With a strong background in the C-Band satellite business, Melinda joined the DIRECTV team in 2005 as the senior director of Field Operations and has remained focused on client relationship management, operational improvement and program management initiatives. A focused driver, Melinda has guided her team to significant progress in customer satisfaction and field work excellence. Melinda embodies the concepts of customer focus and ongoing growth. She is a dedicated volunteer and helped launch DIRECTV’s Women’s Leadership Exchange (WLE).

Check out the incredible speaker line-up to see who will be joining Melinda.

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Internal Value Proposition, Workforce Development & Customer Retention

Monday, May 9th, 2016

13:50 Panel Discussion: A Cross-Functional Perspective On Service Excellence

Effective service offerings can increase synergy with customers and improve your value proposition. How can Service create offerings that drive revenue and create engaged customers? Our panel of experts will debate this as they highlight the importance of:

• Gathering input from different areas of the organization including sales, marketing, new product development, IT
• Shedding the traditional mindset and starting with “what does that mean from go-to-market standpoint?”
• Continuously refreshing the product to improve synergy with client