For equipment manufacturers and service organizations, the type of data feeding the so-called Internet of Things (IOT) has been around for over twenty years. Back then it was called telematics, autonomics, M2M (machine-to-machine) or remote diagnostics and it wasn’t based on internet standards. Today the internet is ramping up the volume of data, but the basic challenge still remains: making use of data.

This presentation focuses on putting diagnostic data to use for product support – meaning faster fault isolation, more accurate repairs and less costly downtime. We will show how Closed-Loop Support strategies are transforming the information generated by call-centers and field service into better customer support, product reliability and future designs.
Please join us for a lively discussion about the real-world of IOT.