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Field Service Fall 2015 (past event)

September 30 - October 02, 2015

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Jay Reynolds

Vice President of Service
Haier America

As Vice President of Consumer Services for Haier, Jay redesigned and rebuilt the entire service division infrastructure and organization replacing the call center, warranty claims portal, parts distribution and service network resulting in exponential improvement in customer satisfaction levels while reducing service cost during the 1st four years of his 5 year plan announced in 2011.

Check out the incredible speaker line-up to see who will be joining Jay.

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Internal Value Proposition, Workforce Development & Customer Retention

Monday, May 9th, 2016

14:20 Optimizing Field Service Repair Tracking

Repairing your customers’ equipment effectively and quickly is important. Tracking these repairs is equally as important as Jay Reynolds of Haier America is well aware. In this session, he discusses application design and tracking profiles as key components toward effective and efficient control of a national independent service provider network.