Field Service Fall 2015 (past event)
September 30 - October 02, 2015
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James McAnally
Vice President of Technology Services Delivery
Hewlett-Packard
Check out the incredible speaker line-up to see who will be joining James.
Download The Latest AgendaInitial Customer Contact & Remote Service
Wednesday, March 9th, 2016
16:35 Tackling Customer Differentiation
Providing tiered levels of service can be an effective way to reduce costs and improve customer satisfaction. James McAnally heads up the customer solution center at HP and is tasked with developing service offerings that are tailored to each customer segment. To do this, he uses an innovative program encompassing data analytics and customer behavior. James shares his secrets this afternoon.