Mobile devices and advanced software offerings have become as important to field service engineers as the toolboxes each technician used to carry with him. As head of maintenance and technical support for Toshiba Global Commerce Solutions, Steve Petruk is responsible for conceiving and successfully transforming such innovations into market forming platforms and applications. In this session, Steve invites you to discuss the importance of:

• Digitizing learning materials and technical manuals to provide on-demand access on any device
• Providing hardware and software that actually improves technician workflow
• Revamping training programs to incorporate troubleshooting on mobility and device issues