Charles is Director of 2 teams: Optimization / Organizational Change (Six Sigma/ Lean process) and Business Intelligence analytics. His successes include being the architect and implementer of the largest service delivery change management program in Philips Healthcare NA resulting in highest customer satisfaction, increased system throughput, and margin improvements; implementing a comprehensive portfolio of business analytics providing multi-dimensional views of material and resource deployment identifying best practices and areas of opportunity via management dashboards and scorecards; and leading world class technology teams to implement innovative leading edge tools to provide customer intimacy while maximizing productivity. Charles is a recipient of the National Change Management Leader award.